are at the very heart of business operations?

The phrase "are at the very heart of business operations" is not part of the official unit specification or assessment criteria for the Level 5 Diploma in Health and Social Care Management Online (RQF, 120 Credits). This qualification focuses on leadership, management, and operational oversight within health and social care settings, governed by OTHM and regulated by Ofqual. The core units cover topics such as leading and managing care services, developing effective teams, and improving quality and safety. While operational efficiency is a key learning outcome, the specific wording you cited does not appear in the regulated title, unit descriptions, or standard marketing materials for this award. Learners should refer to the official unit specifications for precise content details.